Messaging

Dream Planner includes a built-in messaging system that connects planners and vendors directly within the platform. No more juggling email threads, SMS, and social media messages — all event-related communication lives in one place.

How Messaging Works

Messages are organized into threads, each tied to a specific event and vendor. When a planner sends an enquiry to a vendor, a new thread is created. All follow-up messages between that planner and vendor for that event stay in the same thread.

Sending an Enquiry (Planner Side)

To start a conversation with a vendor:

1. Browse the Vendor Directory from the sidebar.
2. Find the vendor you want to contact.
3. Click on their profile to open the detail view.
4. Click the Enquiry button.
5. Select which event the enquiry is for (if you have multiple events).
6. Write your message and send it.

The vendor receives the message in their vendor portal inbox and can reply directly.

Tip: Include key details in your first message — event date, type of event, rough guest count, and what services you need. This helps vendors respond with relevant information and accurate quotes.

The Planner Inbox

Access your messages from the Messages section in the planner sidebar. The inbox shows:

• All active message threads, grouped by event and vendor.
• The most recent message in each thread.
• Unread message indicators.

Click on a thread to open the full conversation and send a reply.

Replying to Messages

Both planners and vendors can reply to any active thread:

1. Open the message thread.
2. Type your reply in the text field at the bottom.
3. Click Send.

Messages appear in chronological order, with the newest at the bottom.

The Vendor Inbox

Vendors access their messages from the Messages section in the vendor portal at vendor.dreamplan.sagargandecha.dev . The vendor inbox works the same way as the planner inbox — threads are organized by event and planner.

Thread Organization

Each thread is tied to a specific combination of:

• Event — The planner’s event.
• Vendor — The vendor being contacted.

This means if a planner has two events and contacts the same vendor for both, there will be two separate threads — one for each event. This keeps conversations focused and easy to find.

Real-Time Polling

The messaging system uses a 15-second polling interval to check for new messages. When a new message arrives, it appears automatically in the thread without needing to refresh the page.

Tip: Keep the messages page open while waiting for a response. The 15-second refresh means you will see new messages almost immediately.

Best Practices

• Be specific — Include event details, dates, and requirements in your first message.
• Reply promptly — Quick responses keep the planning process moving.
• Use one thread per topic — Since threads are tied to events, all communication about a specific event stays together naturally.
• Check regularly — Both planners and vendors should check their inbox frequently, especially during active planning periods.